SERVICES & PRICING

Whether you're just starting out or looking to switch from another management company, we offer the flexibility to choose exactly the level of support you need. From marketing-focused support to completely hands-off management, our transparent pricing means no hidden surprises. Just honest, personal service backed by genuine serviced accomodation expertise.

We understand that every property owner's situation is different. That's why we've created flexible packages that grow with your needs – you can always adjust your service level as your circumstances change.

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Marketing Only

Our Marketing Only service is ideal for property owners who want the benefit of our local Cotswolds marketing know-how while keeping hands-on control of their property. You stay in charge of the day-to-day care, we handle getting your bookings rolling.

Includes:

Copy creation for listing
Photography for listing
Property listing management across multiple platforms
Welcome book creation
Pricing strategy defined and set up
Booking experience management
Pre check in communications
Owner portal access with calendar view
Monthly Statements

Pricing:

£249 one off set up fee per property

10% of revenue after OTA fees, plus VAT

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Marketing & Guest Experience

Our Marketing & Guest Experience service is perfect for property owners who want to focus on property care while we handle everything guest-related. You maintain control of cleaning and maintenance, while we take care of marketing your property and managing the entire guest journey from inquiry to checkout.

Includes:

Copy creation for listing
Photography for listing
Property listing management across multiple platforms
Welcome book creation
Pricing strategy defined and set up
Booking experience management
Pre check in communications
Owner portal access with calendar view
Monthly Statements
Liaison with your chosen house keeper/property manager regarding guest requirements
Ongoing communication throughout the guest stay
24 hour emergency guest support during stay
Check out experience

Pricing:

£249 one off set up fee per property

11.5% of revenue after OTA fees, plus VAT

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Full Management

Our Fully Managed service is perfect for property owners who want a completely hands-off experience. You hand us the keys and we take care of everything - from marketing and guest management to cleaning, maintenance, and compliance. Sit back and receive your monthly statements while we handle every aspect of your short-stay business.

Includes:

Copy creation for listing
Photography for listing
Property listing management across multiple platforms
Welcome book creation
Pricing strategy defined and set up
Booking experience management
Pre check in communications
Owner portal access with calendar view
Monthly Statements
Liaison with your chosen house keeper/property manager regarding guest requirements
Ongoing communication throughout the guest stay
Check out experience
Virtual concierge guest support
Management of Cleaning & linen
Management of amenities
Management of maintenance issues as they arise
Management of compliance

Pricing:

£249 one off set up fee per property

14% of revenue after OTA fees, plus VAT

"Homes with a story, hosted with care. We believe a flexible service offering, and transparent pricing provide the foundations to building a successful partnership."

CHARACTER STAYS

CHARACTER STAYS
HOLIDAY LETTINGS & MANAGEMENT