CHARACTER STAYS
SERVICES
"Homes with a story, hosted with care. We believe a flexible service offering, and transparent pricing provide the foundations to building a successful partnership."
Whether you're just starting out or looking to switch from another management company, we offer the flexibility to choose exactly the level of support you need. From marketing-focused support to completely hands-off management, our transparent pricing means no hidden surprises. Just honest, personal service backed by genuine serviced accomodation expertise.
We understand that every property owner's situation is different. That's why we've created flexible packages that grow with your needs – you can always adjust your service level as your circumstances change.
Marketing Only Service
Our Marketing Only Service is ideal for property owners who want the benefit of our local Cotswolds marketing know-how while keeping hands-on control of their property. You stay in charge of the day-to-day care, we handle getting your bookings rolling.
Includes:
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Copy creation for listing
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Photography for listing
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Property listing management across multiple platforms
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Welcome book creation
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Pricing strategy defined and set up
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Booking experience management
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Pre check in communications
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Owner portal access with calendar view
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Monthly Statements
Pricing:
£249 one off set up fee per property
10% of revenue after OTA fees, plus VAT
Marketing & Guest Service
Our Marketing & Guest Experience service is perfect for property owners who want to focus on property care while we handle everything guest-related. You maintain control of cleaning and maintenance, while we take care of marketing your property and managing the entire guest journey from inquiry to checkout.
Includes:
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All of the Marketing Only package plus:
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Liaison with your chosen house keeper/property manager regarding guest requirements
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Ongoing communication throughout the guest stay
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24 hour emergency guest support during stay
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Check out experience
Pricing:
£249 one off set up fee per property
11.5% of revenue after OTA fees, plus VAT
Full Management Service
Our Full Management Service is perfect for property owners who want a completely hands-off experience. You hand us the keys and we take care of everything - from marketing and guest management to cleaning, maintenance, and compliance. Sit back and receive your monthly statements while we handle every aspect of your short-stay business.
Includes:
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All of the Marketing & Guest Experience plus:
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Virtual concierge guest support
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Management of Cleaning & linen
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Management of amenities
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Management of maintenance issues as they arise
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Management of compliance
Pricing:
£249 one off set up fee per property
14% of revenue after OTA fees, plus VAT